This Refund & Cancellation Policy ("Policy") applies to purchases made from ONE Studios Ltd. ("LUCY," "we," "us," or "our") on lucysounds.com and in the LUCY web application. It forms part of our Terms of Use. Nothing in this Policy limits any right to cancel or to receive a refund that you have under the consumer protection law that applies to you.
1. Plans and charges
The Free plan is free of charge. The Pro and Label plans are subscriptions billed monthly in advance at the prices shown on our pricing page at the time of purchase. Copyright registration and expert consultation are one-time services, charged when ordered.
2. Cancelling a subscription
You may cancel a Pro or Label subscription at any time, without giving a reason, from your account settings in the LUCY app or by writing to [email protected]. Cancellation takes effect at the end of the billing period you have already paid for: you keep access to the paid features until then, no further charges are made, and your account then continues on the Free plan.
3. Subscription refunds
Subscription charges are non-refundable, including for partial billing periods and for features not used, save that we will refund in full:
- a charge made in error, including a duplicate charge or a charge made after a cancellation had taken effect; and
- any charge where a refund is required by the consumer protection law that applies to you.
4. One-time services
You may cancel a copyright registration or an expert consultation and receive a full refund at any time before we begin the work, that is, before we submit the registration or before the consultation takes place. Once the work has begun, the service is not refundable, except where the law requires otherwise.
5. Purchases through app stores
Subscriptions bought through the Apple App Store or Google Play are billed, cancelled and refunded by Apple or Google under their own policies. To cancel, manage the subscription in your device's app store settings; to request a refund, contact Apple or Google.
6. How to request a refund
Write to [email protected] from the email address associated with your account, stating the charge concerned and the reason for the request. We aim to respond within five (5) business days. Approved refunds are issued to the original payment method, through the payment provider that processed the charge; the time for the funds to reach you depends on your bank or card issuer.
7. Chargebacks
If you believe a charge is wrong, please contact us first so that we can resolve it quickly. Chargebacks and payment disputes are handled as described in our Terms of Use.
8. Changes and contact
We may update this Policy and will post the revised version with a new "Last updated" date. Changes do not affect charges made before they take effect. For questions about this Policy, contact ONE Studios Ltd. at [email protected].