This Privacy Policy explains how ONE Studios Ltd., the company behind LUCY, collects, uses, and protects your personal data. We follow GDPR-compliant data handling practices for all LUCY users and visitors. Learn about the types of information we collect, how we use cookies and analytics, your rights to access and delete your data, and how we keep your information secure. We are committed to transparency in everything we do, including how we handle your personal information.
ONE Studios Ltd., the company behind the LUCY music distribution platform, is committed to protecting the personal data of all users, artists, and visitors. We implement industry-standard security measures including encryption of data in transit and at rest, secure server infrastructure, and regular security audits to safeguard your information against unauthorized access, alteration, or disclosure.
We process personal data in accordance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws. Our data handling practices are designed to collect only what is necessary for operating the platform and to retain information only for as long as it is needed to fulfill the purposes described in this policy.
When you create a LUCY account, we collect your name, email address, and password. If you subscribe to a paid plan or receive royalty payments, we also collect billing information such as your payment method details and payout information including bank account or PayPal details. For artists completing identity verification, we may collect government-issued identification documents as required by our payment processors and anti-fraud obligations.
We automatically collect certain technical information when you use the LUCY platform, including your IP address, browser type, device information, operating system, pages visited, and referring URLs. We use analytics services to understand how users interact with the platform so we can improve performance and user experience. This data is aggregated and anonymized wherever possible.
We use your personal data to operate and maintain the LUCY platform, process music distribution requests, calculate and pay royalties, provide customer support, and send transactional communications related to your account and releases. We may also use your information to send product updates and feature announcements, which you can opt out of at any time.
We do not sell your personal data to third parties. We share information with third-party service providers only as necessary to operate the platform, including payment processors, cloud hosting providers, email delivery services, and streaming platform partners required for music distribution. All third-party providers are bound by data processing agreements that require them to protect your data.
Under GDPR and other applicable laws, you have the right to access the personal data we hold about you, request correction of inaccurate information, request deletion of your data, restrict or object to certain processing activities, and request portability of your data in a machine-readable format. To exercise any of these rights, contact our support team or use the account settings in the LUCY dashboard.
You may withdraw consent for non-essential data processing at any time without affecting the lawfulness of processing carried out before withdrawal. We respond to all data rights requests within 30 days. If you believe your data protection rights have been violated, you have the right to lodge a complaint with your local data protection supervisory authority.